KonfigRD is Minuscule Technologies' flagship pre-built Salesforce ecosystem for mid-market organisations across manufacturing, real estate, telecom, and education. It delivers industry-grade functionality on the Sales Cloud and Service Cloud licenses you already own — configured, installed, and production-ready in weeks.
KonfigRD is packaged intellectual property — pre-configured flows, data models, objects, validation rules, dashboards, and automation libraries — installed and activated on your existing Salesforce org. The result: a production-grade operational system in weeks, without the delays or risks of a greenfield build.
Deep Operational Functionality — Delivers the full operational depth your teams need, running natively on the Salesforce licenses most organisations already own.
Configuration, Not Custom Development — Pre-configured flows, data models, and automation libraries replace custom development — with a known defect rate and a maintained IP library.
One Unified Data Model — Every module in every vertical shares a single Salesforce data model. No reconciliation. No duplication. One source of truth.
Designed to Grow With You — Each module is independently deployable. Start where your business needs it most, then expand with AI agents, MuleSoft integrations, and managed services.
Module-Driven Delivery
Faster Time to Go-Live
Production-Ready on Your Existing Licenses
The platform is powerful. The problem is the gap between what's licensed and what's actually running.
ERP, spreadsheets, email, legacy CRM, and point solutions each maintain their own data model — creating duplication, reconciliation overhead, and no single source of truth.
Manual reconciliation across disconnected systems consumes 8–12 hours per team, per week — before anyone has done a minute of actual productive work.
Salesforce in mid-market manufacturing averages under 40% of licensed capability — used as a contact book with no flows, no automation, and no operational integration.
Standard implementations require hundreds of consulting hours to build from scratch — work that becomes debt when requirements shift and teams turn over.
A full greenfield implementation typically spans 3–6 months. By go-live, the business problem has often evolved beyond what was originally scoped.
Salesforce Core is built for flexibility — not for specific industries out of the box. Without a pre-configured starting point, every engagement reinvents the same wheel.
Select a vertical to explore its modules. Each suite is independently deployable and built on your existing Salesforce licenses.
Manages the complete sales-to-order lifecycle — from lead capture through executed sales agreement and confirmed order. Eliminates fragmented, spreadsheet-driven quoting and forecasting.
Eliminates: Disconnected spreadsheet quoting · Missed renewal windows · Manual order re-entry · Fragmented lead allocation
Multi-Channel Lead Management
Intelligent round-robin allocation by territory, product line, or dealer — with full source attribution.
Versioned Quote Management
Every revision tracked, compared, and archived with a full audit trail for compliance and commercial review.
Flexible Pricing Engine
Tiered rates, volume discounts, dealer-specific pricing, and promotional overrides — all managed in one place.
Sales Agreements with Volume Scheduling
Committed quantities, delivery windows, and automated renewal alerts — eliminating missed agreements.
Single-Click Quote-to-Order
Zero data re-entry. One click converts a finalised quote into a confirmed order record.
End-to-End Pipeline View
Full opportunity lifecycle from first lead to closed, confirmed order — in a single dashboard.
Full inventory lifecycle management — from inbound receipt through pick, pack, dispatch, and returns — without a standalone WMS.
Eliminates: Manual stock counts · Dispatch errors · Untracked returns · Blind inventory positions
Live Inventory Tracking
Real-time stock positions across warehouses, bins, and locations — updated with every movement.
Inbound Receipt Processing
Goods received notes, PO matching, and quality hold workflows — fully automated.
Pick, Pack & Dispatch
Wave-based or order-specific fulfilment workflows with carrier integration and shipment tracking.
Returns Management
Structured RMA workflows with condition assessment, restocking rules, and credit note automation.
Replenishment Triggers
Automatic reorder alerts and purchase request generation when stock falls below defined thresholds.
Inventory Analytics
Dashboards covering stock turn, slow-moving items, fill rates, and fulfilment performance.
End-to-end work order management — from sales order confirmation through scheduling, production tracking, and delivery handover — natively in Salesforce.
Eliminates: Disconnected planning tools · Manual scheduling · Missed delivery windows · Opaque production status
Work Order Generation
Automatic work orders created on confirmed sales order — with routing, BOM, and priority pre-populated.
Capacity Scheduling
Visual scheduling board with resource constraints, shift calendars, and drag-and-drop rescheduling.
Production Milestones
Stage-gate tracking with automated status updates visible to sales and service teams in real time.
Quality Checkpoints
Configurable QC holds, pass/fail workflows, and non-conformance records tied to each work order.
Delivery Coordination
Handover from production to logistics triggered automatically on completion — with ETA calculation.
Operational Dashboards
Live views of WIP, throughput, on-time completion, and backlog — available to every stakeholder.
Complete post-sale service management — from warranty registration through case management, field service dispatch, and claim settlement.
Eliminates: Disconnected warranty systems · Manual claim triage · Untracked field visits · Fragmented service history
Warranty Registration
Automated warranty creation on product shipment — with coverage rules, start dates, and expiry alerts.
Case Management
Structured intake, triage, SLA tracking, and escalation — with full product and order history in context.
Field Service Dispatch
Work order scheduling for field technicians with territory routing, skill matching, and mobile access.
Claim Processing
Approval workflows, parts replacement tracking, and credit note generation — fully automated.
SLA Monitoring
Real-time SLA dashboards with breach alerts, escalation triggers, and performance reporting by account.
Service Analytics
Dashboards covering case volume, resolution time, first-contact resolution, and warranty claim rates.
Manages the complete multi-operator, multi-vendor enterprise RAN deployment lifecycle — from opportunity qualification through RF planning, vendor coordination, and phased go-live.
Eliminates: Fragmented RF planning across disconnected tools · Missed site readiness milestones · Uncoordinated vendor/SI execution · Manual deployment status tracking · No single source of truth for dependencies · Lost approval chains
Multi-Operator Deployment Orchestration
Manage independent operator onboarding, phased go-lives, and operator-specific approvals within a single deployment programme record.
RF Planning & Site Readiness Governance
Centralised RF design management with heatmap tracking, site access controls, permit management, and readiness gate workflows.
Multi-Vendor & SI Work Package Management
Assign work packages across multiple system integrators with dependency mapping, milestone tracking, and automated escalation.
Manages the technical and operational integration of multiple mobile network operators (MNOs) into shared infrastructure programmes.
Eliminates: Manual operator participation tracking · Unclear SLA commitments · Undocumented equipment compatibility · Uncontrolled interoperability testing · Failed operator acceptance · Compliance uncertainty
Multi-Operator Participation Registry & SLA Contracts
Automated operator onboarding workflows with participation status tracking and SLA commitment capture.
Interoperability Test Automation & Certification
Centralised test case management with pass/fail tracking, waiver management, and equipment compatibility certification.
Operator Acceptance Orchestration
Independent acceptance workflows allowing each operator to review deployment metrics and resolve open items before sign-off.
Validates technical readiness and operational acceptance through structured commissioning workflows, ATP execution, and multi-stakeholder sign-off.
Eliminates: Ad-hoc commissioning checklists · Operator-specific ATP requirements not tracked separately · Manual punch list management · Unclear defect severity · Missed KPI validation
ATP & KPI Validation Workflows
Standardised ATP checklist templates with role-based execution (vendor, operator, SI) and automated KPI scoring.
Punch List & Defect Resolution Tracking
Centralised punch item capture with resolution ownership, SLA timers, and closure verification.
Multi-Stakeholder Acceptance Gating
Staged acceptance workflows requiring sign-off from vendor engineering, operator engineering, and venue management.
Post-deployment operational governance including incident management, SLA performance tracking, and change/upgrade governance.
Eliminates: Operator SLA breaches not tracked · Unclear incident ownership · No change impact analysis · Firmware incompatibilities causing outages · Upgrade rollback undocumented
Multi-Operator SLA Performance Dashboards
Real-time SLA dashboard with operator-specific metrics, incident trends, and resolution velocity tracking.
Incident Categorization & Multi-Party SLA Ownership
Incident workflows with auto-routing based on impact scope and ownership assignment across operators and vendors.
Change & Upgrade Governance with Interoperability Re-Validation
Change request workflow with impact analysis, compatibility validation, and operator approval gates before deployment.
Centralises every enquiry from every channel — property portals, WhatsApp, website forms, walk-ins, and channel partners — into a single, de-duplicated pipeline with automated routing and follow-up.
Eliminates: Duplicate leads across portals · Unrouted walk-ins · Missed follow-ups · Channel partner conflicts · No source attribution
Multi-Portal Lead Capture
Automatic ingestion from 99acres, MagicBricks, Housing.com, JLL, your website, and WhatsApp — de-duplicated on entry.
Channel Partner Allocation
Rule-based routing to internal sales or registered channel partners — with conflict prevention and source-locked attribution.
Lead Scoring & Prioritisation
Configurable scoring by budget, unit type, location preference, and engagement activity — surfacing the hottest prospects first.
Automated Follow-Up Sequences
Triggered call tasks, WhatsApp messages, and email nurtures — ensuring no enquiry goes cold without a response.
Source ROI Reporting
Full visibility into which portals, campaigns, and partners are generating bookings, not just leads.
Sales Team Performance View
Activity tracking, conversion rates, and pipeline velocity by counsellor, team, and project.
Manages every unit across every project — towers, floors, types, and configurations — with live availability, pricing controls, and channel partner access, all in Salesforce.
Eliminates: Unit availability managed in spreadsheets · Over-allocations · Pricing inconsistencies · Blind channel partner inventory access
Project & Unit Inventory
Complete unit master with tower, floor, type, area, and pricing — structured for fast search and filter.
Live Availability & Blocking
Real-time unit status — available, held, blocked, booked — with timeout rules on holds to prevent silent lock-ups.
Pricing Rules & Cost Sheets
Tiered pricing by floor rise, view premiums, inventory type, and promotional windows — controlled centrally.
Channel Partner Portal Access
Live inventory visibility for registered channel partners — without exposing internal pipeline or pricing strategy.
Bulk Launch Configuration
Project launch tooling for phased releases — with batch price updates, unit activation, and allocation windows.
Inventory Analytics
Unit-level conversion tracking, absorption rates, ageing stock, and revenue forecasting by project.
Manages the journey from expression of interest to executed sale agreement — including payment schedules, demand letters, documentation, and construction-linked payment plans.
Eliminates: Manual payment schedule tracking · Delayed demand letters · Unsigned agreements · Missed payment milestones · Legal document chaos
EOI to Booking Conversion
Structured booking flow with unit locking, token amount capture, and automatic payment schedule generation.
Demand Letter Automation
Triggered demand letters at each payment milestone — with escalation on overdue amounts.
Agreement Drafting & E-Signature
Pre-configured sale agreement templates with customer data auto-populated and e-signature integration.
Construction-Linked Payment Plans
Payment schedules tied to construction stage completion — automatically triggered on milestone sign-off.
Payment Collection Tracking
Real-time payment ledger per unit with collection status, overdue flags, and finance team dashboards.
Escalation & Penalty Automation
Automatic penalty calculation and escalation workflows for delayed payments per agreement terms.
Manages every post-booking customer interaction — from construction updates and site visit scheduling through pre-possession snagging, formal handover, and defect liability tracking.
Eliminates: Customers calling for construction updates · Untracked site visits · Manual snagging sheets · Delayed possession processes
Site Visit Scheduling & Tracking
End-to-end site visit management with booking, confirmation, attendance tracking, and follow-up.
Construction Update Notifications
Stage-wise progress updates sent automatically to customers on milestone completion — WhatsApp, email, and portal.
Pre-Possession Inspection Workflows
Structured snagging process with unit walkthrough checklists, defect capture, and resolution tracking.
Possession & Handover Orchestration
Formal handover workflow with document checklist, key release authorisation, and customer sign-off capture.
Defect Liability Period Management
Post-possession defect cases managed with SLA tracking, technician dispatch, and resolution reporting.
NPS & Customer Satisfaction
Automated satisfaction surveys at booking, possession, and post-handover — with results feeding into account records.
Manages the complete student acquisition lifecycle — from first enquiry through application, offer, acceptance, and fee confirmation — in a single, counsellor-facing Salesforce workflow.
Eliminates: Enquiries tracked in Excel · Counsellors missing follow-ups · Application status opaque to applicants · Document collection scattered across email · Unconverted offers expiring silently
Multi-Channel Enquiry Capture
Automatic lead intake from website forms, education fairs, agent portals, social campaigns, and WhatsApp — deduplicated and routed to counsellors.
Application Lifecycle Management
Structured application stages from submission through document verification, assessment, offer, acceptance, and seat confirmation — with automated status notifications at each step.
Counsellor Workbench
Prioritised task queue, follow-up reminders, conversation history, and application status — all in one view per student.
Document Collection Workflows
Checklist-driven document request and upload — with automated reminders on outstanding items and verification sign-off.
Offer Management & Conversion
Offer letter automation, acceptance deadline tracking, and yield forecasting — with alerts before unconverted offers lapse.
Admissions Reporting
Real-time dashboards for funnel conversion, counsellor productivity, source ROI, and intake targets by programme.
Tracks every student from onboarding through programme completion — including course allocation, engagement monitoring, early-alert identification, and intervention case management.
Eliminates: Student disengagement caught too late · Course allocation managed in spreadsheets · No systematic at-risk identification · Pastoral support uncoordinated
Student Onboarding Workflows
ID activation, course allocation, timetable assignment, and induction task completion — all tracked against each student record.
Engagement Scoring
Configurable engagement indicators — attendance, portal activity, assignment submission, financial status — surfacing at-risk students early.
Early Alert & Intervention Cases
Automated flag creation when a student meets at-risk thresholds — routed to academic advisors or pastoral teams with structured follow-up.
Academic Progress Tracking
Module-level progress records linked to student profiles — with configurable milestones for progression and completion.
Communication History
Every email, call, WhatsApp message, and meeting logged against the student record — no context lost across counsellors or advisors.
Cohort & Programme Dashboards
Retention rates, engagement distributions, at-risk counts, and completion forecasts — by programme, intake, and campus.
Manages the full fee lifecycle — from fee schedule configuration through invoice generation, payment collection, scholarship processing, and overdue recovery — natively in Salesforce.
Eliminates: Fee schedules managed outside CRM · Manual invoice generation · Scholarship tracking in spreadsheets · Overdue follow-up ad hoc · Finance and admissions data siloed
Fee Schedule Configuration
Structured fee plans by programme, batch, intake year, and student category — with instalment schedules and due date automation.
Invoice & Payment Tracking
Automated invoice generation at each due date with payment receipt recording and real-time ledger per student.
Scholarship & Concession Management
Scholarship applications, approval workflows, and concession application to fee records — with audit trail.
Overdue Recovery Automation
Triggered reminders at configurable intervals — email, WhatsApp, and task assignment to the responsible counsellor or accounts team.
Receipt & Reconciliation
Payment confirmation logging linked to the student's fee ledger — with daily reconciliation reports for the finance team.
Revenue Reporting
Total collected vs billed by programme, intake, and period — with cashflow forecasting and outstanding exposure dashboards.
Manages the student-to-career journey — from career readiness profiling through recruiter relationship management, placement tracking, and alumni engagement post-graduation.
Eliminates: Placement data tracked in Excel · Recruiter relationships held by individuals · Placement rates hard to report · Alumni lost after graduation · No structured engagement programme
Student Career Profile
Skills inventory, resume version tracking, industry preferences, and placement readiness status — linked to the student record.
Recruiter & Company Management
Recruiter contact management with campus relationship history, past placement volumes, and upcoming drive planning.
Job Posting & Application Tracking
Drive creation, job description publishing to student cohorts, application intake, and shortlist management — inside Salesforce.
Offer Management & Placement Reporting
Offer capture, acceptance tracking, and CTC reporting — with placement dashboards by programme, batch, and company.
Alumni Onboarding
Automatic transition of graduated students to alumni records with programme history, placement data, and engagement preferences.
Alumni Engagement Journeys
Configured touchpoint sequences for mentorship, events, donations, and continuing education — tracked against the alumni record.
Coming Soon
Deployment Timeline
KonfigRD-Manufacturing Suite is designed for speed without sacrifice. The core system goes live in weeks — not months — with structured room for customisation built into the timeline.
Go-live timelines assume a clean Salesforce org with Enterprise or above licensing and no significant data migration requirements. A scope assessment is conducted before engagement start to identify any additional requirements.
Available as standalone engagements or in combination with any KonfigRD module. All rates are scoped per engagement unless noted.
Custom Apex, triggers, LWC, flows, and validation beyond standard KonfigRD scope.
Extraction, transformation, and loading of historical data from ERP, CRM, or spreadsheets. Includes mapping, deduplication, and structured cutover plan.
API-led integration to SAP, Oracle, or Microsoft Dynamics. 20+ pre-built connectors, CI/CD templates, and error-handling flows.
Configuration and deployment of Agentforce AI agents — Lead Scoring, CRM Sentiment, Raw Material Risk, Sales KYC, Warranty Claim.
Security scan, configuration audit, technical debt inventory, and remediation roadmap. Delivered in two weeks.
Custom dashboards for pipeline health, inventory turn, production efficiency, SLA performance, warranty claim rates, and dealer performance.
End-user training across all four KonfigRD modules. Live sessions, recorded walkthroughs, and in-app guidance included.
Monthly retainer covering monitoring, break-fix, minor enhancements, user management, release management, and SLA reporting.
Salesforce DX setup, Copado or Gearset CI/CD pipelines, branching strategy, and automated testing framework.
Terms & Conditions
Scope
Each module covers configuration, flow activation, object setup, dashboard deployment, permission configuration, and a structured handover session.
Customisation
A scope assessment is conducted before engagement start to identify customisation requirements. Ancillary Services are charged as additional implementation costs.
Licensing
Runs on existing Salesforce Enterprise tier or above Sales Cloud and Service Cloud licenses. No additional Salesforce platform licensing is required for the core four modules.
Geographic Scope
Standard pricing applies to remote delivery. On-site engagements in Malaysia, India, or the United States incur additional travel costs.
Many Salesforce partners can configure a form and call it a day. Here's what makes Minuscule different—and why our clients keep coming back to projects after the project.
We're Engineering Partners, Not Just Consultants: Most Salesforce consultants tell you what to do and leave. We stay and build it — with a team of 160+ certified Salesforce engineers who take full ownership from architecture to deployment.
We've Solved Complex Problems — Globally: With 75+ projects delivered across manufacturing, BFSI, aviation, real estate, energy, and healthcare, we've seen the hard problems. We know how to solve them without blowing your timeline or budget.
AI-First Approach Across Every Engagement: We embed AI and automation into every solution we build — from AI-powered DevOps pipelines to Agentforce deployments. You don't have to ask for an AI. It's already part of how we work.
You Get 24/7 Support — Not a Ticket Queue: When something breaks at 2am, you need someone to pick up, not a chatbot. Our support team operates around the clock with SLA-backed response times. Your Salesforce never goes unattended.
A Minuscule architect will review your requirements and produce a written solution recommendation and proposal within five business days.
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