160+
Certified Salesforce Engineers
75+
Global Implementations
17+
Years Engineering Experience
24/7
Post-Go-Live Support
Stop scaling headcount to manage repetitive task backlogs. Agentforce replaces rigid chatbots with autonomous digital workers. We build smart workflows that allow agents to reason, plan, and execute actions using live CRM data—transforming manual bottlenecks into 24/7 execution.
Activating Autonomous Action Beyond Chatbots
Agentforce moves past basic question-answering to deliver autonomous agents that reason and execute multi-step tasks. Built on the Einstein Trust Layer, these digital workers securely manage workflows across sales, service, and marketing.
Relieving Headcount-Constrained Support Ecosystems
The platform is designed for enterprise teams buried in repetitive administration. It allows banks to deflect entry-level queries, manufacturers to automate dealer workflows, and insurers to triage claims without increasing workforce costs.
Executing Cross-Cloud Business Automation
Agentforce coordinates workflows directly across your entire CRM architecture. Agents dynamically update sales pipelines, log customer support interactions, trigger field service work orders, and adjust marketing segments based on real-time behavior.
Grounding AI Decisions with Live Metadata
Organizations leverage the platform to process complex requests with absolute precision. By linking agent reasoning directly to your historical CRM profiles and security permissions, every automated output remains highly contextual and safe.
Custom-Training Digital Agents for Production
Raw Agentforce capabilities require guardrails and precise logic configurations to drive true ROI. As your engineering partner, we plan, govern, and customize your agent topics, actions, and API connections to map exactly to your operations.
We organize our Salesforce Agentforce capabilities into three real-world pillars: Service Agents, Sales Agents, and Industry-Specific Agents.
We build Salesforce agents that handle Tier 1 customer queries across web, mobile, WhatsApp, and SMS — deflecting cases from human agents and reducing support load. Common use cases include account balance queries, policy status checks, loan eligibility lookups, order tracking, and FAQ resolution — all powered by Salesforce CRM data.
We connect Agentforce to Salesforce CMS, Knowledge Base articles, and Einstein Search — so agents pull verified answers from your single source of truth. No hallucination, no out-of-policy responses. Every answer is auditable through Trust Layer guardrails and grounded in approved content.
We engineer agents that work across phone, email, web chat, WhatsApp, SMS, and in-app channels — with smooth handoff to human agents when complexity escalates. Built on omni-channel queues with full customer record context.
We build agents that triage incoming claims and service requests, collect required documents via OTP-verified workflows, route to the right team based on case type, and update customers in real-time. SLA monitoring and auto-escalation built in.
We build Salesforce agents that engage inbound leads instantly — qualifying via BANT or custom criteria, scheduling meetings, syncing notes to Sales Cloud, and routing high-intent leads to human reps. Reduce response time from hours to seconds.
We deploy agents that research accounts before meetings — pulling firmographics, recent news, opportunity history, open cases, and engagement data into a briefing document. Sales reps walk into every call fully prepared.
For BFSI and wealth firms, we build RM assistant agents that surface next-best-actions, flag at-risk accounts, summarize household activity, recommend cross-sell opportunities, and draft personalized outreach.
We engineer outbound agents that personalize outreach at scale — generating tailored email drafts, LinkedIn message variations, and follow-up sequences based on prospect data and engagement history. Every message stays on-brand and Trust Layer–compliant.
We build loan eligibility agents, EMI reminder agents, KYC document collection agents, and post-rejection advisory agents — connected to core banking systems, credit bureaus, and Financial Services Cloud.
We deploy fund query agents, portfolio summary agents, and investor onboarding agents — integrated with Financial Services Cloud, Portfolio ID, and Investor ID mapping.
For manufacturers and automotive brands, we build dealer support agents, lead routing agents, and incentive tracking agents — integrated with Experience Cloud dealer portals and B2B aggregator APIs.
We build agents that triage incoming service requests, geo-locate the nearest field rep, check skill match and availability, and auto-assign work orders — connected to Field Service Cloud and dispatcher consoles.
We build agents that triage incoming service requests, geo-locate the nearest field rep, check skill match and availability, and auto-assign work orders — connected to Field Service Cloud and dispatcher consoles.
We deploy property inquiry agents, booking status agents, and lease document agents — integrated with property reservation systems and DocuSign multi-language workflows.
We engineer agents that handle parent inquiries, programme application status, entrance exam scheduling, and seat availability — connected to admission funnel dashboards.
Every Salesforce Agentforce partner engagement we run covers four distinct service tracks — built to match where you are in your AI journey.
Salesforce Agentforce is only as strong as the foundations it runs on. We engineer every Agentforce deployment on five proven pillars — so your agents stay accurate, secure, and connected from day one.
Einstein Trust Layer & Governance
We configure Trust Layer guardrails — prompt safety, data masking, retention policies, audit trails, and toxicity filters — for every Salesforce agent we deploy. Your data stays private, your agents stay on-policy, and every interaction is auditable for regulated industries like BFSI, Healthcare, and Aviation.
Einstein AI & Atlas Reasoning Engine
We deploy Einstein lead scoring, next-best-action recommendations, churn prediction, and automated case routing — all powering the Atlas Reasoning Engine behind your Salesforce Agentforce agents.
MuleSoft & Enterprise Integration
We integrate Agentforce with core banking systems, SAP, ERP, payment gateways, credit bureaus, and third-party APIs using MuleSoft, REST/SOAP APIs, Platform Events, and Azure storage — for real-time data sync across enterprise systems.
Data Cloud Unified Profiles
We unify customer data across Sales Cloud, Service Cloud, Financial Services Cloud, Experience Cloud, and Field Service Cloud using Salesforce Data Cloud. Householding, financial accounts, policies, and life events come together in one profile — so every agent works with full customer context.
Apex Custom Actions Library
We build Apex-based custom actions for industry workflows — loan scoring, lead routing, dealer incentive calculation, KYC verification, claims triage. Custom actions extend Agentforce beyond out-of-the-box capabilities for niche business logic.
How We Work
Every Salesforce Agentforce project follows our 8-phase delivery method.
We deploy and customize the full library of Salesforce Agentforce agents across every Salesforce cloud — pre-built, production-ready, and tuned to your business workflows.
Service Agent
Handles customer queries, case triage, knowledge lookups, and escalation routing across Service Cloud.
Sales Coach Agent
Provides real-time deal coaching, surfaces next-best-actions, drafts personalized outreach, and analyzes conversation patterns for sales reps.
Campaign Management Agent
Manages campaign workflows, attendance tracking, certificate generation, and post-event lead nurturing — connected to Zoom, Marketing Cloud, and Pardot.
Campaign Management Agent
Manages campaign workflows, attendance tracking, certificate generation, and post-event lead nurturing — connected to Zoom, Marketing Cloud, and Pardot.
Campaign Management Agent
Manages campaign workflows, attendance tracking, certificate generation, and post-event lead nurturing — connected to Zoom, Marketing Cloud, and Pardot.
Field Service Agent
Auto-assigns work orders, tracks field rep location, manages dispatcher consoles, and updates customers on service status in Field Service Cloud.
Revenue Management Agent
Supports CPQ workflows, quote generation, contract renewals, and pricing approvals in Revenue Cloud and Sales Cloud.
SDR Agent
Engages inbound leads, qualifies opportunities, schedules meetings, and syncs activity to Sales Cloud — replacing slow lead-response cycles with instant engagement.
Marketing Agent
Plans campaign segments, drafts content variations, optimizes journey paths, and triggers personalized engagement in Marketing Cloud and Pardot.
Personal Shopping Assistant
Recommends products, answers product queries, and guides customers through retail and B2B catalogs in Experience Cloud storefronts.
Appointment Scheduling Agent
Books appointments, sends reminders, handles rescheduling, and syncs to Salesforce Calendar — for healthcare, banking, and service operations.
IT Service Agent
Handles IT ticket triage, password resets, software requests, and incident routing through Service Cloud and ITSM integrations.
Analytics Agent (Tableau & CRM Analytics)
Surfaces real-time insights, answers data questions in natural language, and generates dashboards across Tableau and CRM Analytics.
Customer Service Agent
Handles end-to-end customer support — from intake to resolution — across web, mobile, WhatsApp, SMS, and voice channels.
Our team works across the full Salesforce Agentforce development stack:
Prompt safety, data masking, audit trails, toxicity filters
Powers agent reasoning, planning, and multi-step workflow execution
Unified customer profiles across Sales, Service, FSC, Experience, Field Service
Lead scoring, next-best-action, churn prediction, case prioritization
Custom agent UIs, embedded chat interfaces, agent dashboards
Verified knowledge sources for grounded agent responses
Real-time dashboards for agent performance and ROI tracking
Engineering-first Salesforce and Marketing Cloud delivery - built on real cross-cloud expertise.
Expertise in Autonomous AI Agents: Deep specialization in Salesforce Agentforce, Einstein, Data Cloud, and Trust Layer governance — engineered for production-grade AI deployments.
160+ Salesforce-Certified Experts: Salesforce-certified consultants, architects, LWC developers, Apex engineers, and AI strategists across BFSI, Manufacturing, Real Estate, Healthcare, Aviation, Energy, and Education.
75+ Global Salesforce Projects Delivered: Production-grade Salesforce solutions delivered for Nasdaq-listed enterprises and global brands across 8 industry verticals.
ISO 9001 Certified: Enterprise-grade quality management processes across every Agentforce engagement — from discovery to managed services.
End-to-End Agentforce Services: From AI readiness assessment through agent deployment to L2/L3 managed services — your full-stack Salesforce Agentforce partner.
Multi-Cloud Salesforce Expertise: Connected expertise across Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud, Experience Cloud, Revenue Cloud (CPQ), Field Service, and Agentforce.
Accelerators for Faster Deployment: Proprietary accelerators — RaiseITNow (JIRA / ServiceNow / Azure), LWC UI Libraries, DevOps Toolkits, Data Quality Utilities — compress timelines and reduce risk.
10+ Years of Salesforce & Cloud Engineering: Founded in 2007, focused on Salesforce, AWS, and OutSystems delivery since 2014. Trusted across three continents.
We work across every major Salesforce Cloud — not just one or two. Here's where our certified engineers have real, hands-on experience.
One promise: Salesforce that fits your business.
09
Industries
200+
Implementations
Stories of Growth, Innovation & Trust
Dealer Performance Tracking with Automated KPI Monitoring
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Powering Growth with
Award-Winning Salesforce Solutions
Trusted by enterprises for innovation, performance, and proven results.
Whether you start with one Salesforce agent or roll out across Sales, Service, and Field Service — our team is ready to engineer agents that move your KPIs.
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