We are at Dreamforce 2026, Industry Pavilion at San Francisco
Start with proven industry workflows, data models, automation, dashboards, and AI-ready capabilities then configure them around your business to go live faster.
KONFIGRD™ gives organizations a proven Salesforce starting point for Manufacturing, Telecom, Real Estate, and Education, reducing blank-canvas implementation effort while allowing the solution to be configured around business processes, integrations, data, users, and operating models.
KONFIGRD™ is Minuscule Technologies' portfolio of industry-specific Salesforce accelerators, built to help organizations move from Salesforce platform capabilities to business-ready industry workflows faster. It combines reusable Salesforce data models, objects, workflows, automation, dashboards, security patterns, and industry-specific process components with Minuscule Technologies' implementation and integration expertise. Instead of designing every capability from the ground up, organizations start with proven solution patterns that can be configured around their processes, users, integrations, data, and operating model.
Salesforce provides powerful CRM, platform, and industry-specific cloud capabilities. KONFIGRD™ does not replace these products. It complements them by providing pre-configured operational workflows and reusable implementation patterns for specific business processes that organizations would otherwise need to design, configure, integrate, or custom-build.
The objective is to make better use of the Salesforce capabilities the customer already has, introduce additional Salesforce products where they provide clear value, and connect Salesforce with ERP, MES, WMS, finance, document, network, and other enterprise systems where required.
Use proven components for common industry processes and focus custom engineering on requirements that are unique to your business, integrations, compliance obligations, or competitive differentiation.
Keep workflows, automation, operational context, reporting, and customer information connected within the Salesforce ecosystem while integrating with other enterprise systems where appropriate.
Start with the capabilities that address your immediate priorities and progressively expand with additional modules, integrations, Agentforce, Data Cloud, analytics, portals, and managed services.
Salesforce provides tremendous flexibility, but that flexibility still needs to be translated into an operating model. Organizations often manage CRM processes in Salesforce while operational workflows continue across ERP systems, spreadsheets, email, legacy applications, portals, and point solutions. The result can be fragmented information, duplicated activity, manual reconciliation, and limited end-to-end visibility. Starting every object model, workflow, approval process, dashboard, and integration pattern from scratch also increases implementation effort. At the other extreme, unnecessary custom development can increase testing, maintenance, release, and upgrade complexity.
KONFIGRD™ brings pre-configured industry workflows, automation, data models, and operational capabilities to Salesforce across Manufacturing, Telecom, Real Estate, and Education. Each industry accelerator is modular by design, allowing organizations to start with the capabilities that address their immediate priorities and expand over time. KONFIGRD™ can also connect Salesforce with ERP, MES, WMS, finance, SIS, network, and other enterprise platforms where those systems remain part of the target architecture.
Manage the complete sales-to-order lifecycle - from lead capture and opportunity progression through quoting, pricing, sales agreements, and confirmed orders within a connected Salesforce workflow.
Addresses: Disconnected spreadsheet quoting · Missed renewal windows · Manual order re-entry · Fragmented lead allocation
Multi-Channel Lead Management
Route and allocate leads by territory, product line, dealer, or other configurable business rules while maintaining source attribution throughout the sales lifecycle.
Versioned Quote Management
Track, compare, and retain quote revisions with a complete commercial history for review, approval, and auditability.
Flexible Pricing
Support tiered pricing, volume discounts, dealer-specific rates, promotional pricing, and governed overrides based on your commercial model.
Sales Agreements & Volume Commitments
Manage committed quantities, delivery windows, commercial terms, and renewal milestones within the customer and opportunity context.
Quote-to-Order Handover
Convert approved quote information into confirmed order records through controlled automation, reducing manual data re-entry and handoff errors.
End-to-End Pipeline Visibility
Provide sales and operational teams with connected visibility from initial lead and opportunity through quotation, agreement, and confirmed order.
Coordinate inventory visibility, receipts, fulfillment, dispatch, returns, and replenishment while integrating with ERP or WMS platforms where they remain systems of record.
Addresses: Manual stock counts · Dispatch errors · Untracked returns · Blind inventory positions
Inventory Visibility
Surface stock positions across warehouses, bins, and locations using Salesforce-managed records or integrated inventory data.
Inbound Receipt Processing
Coordinate goods receipt, purchase-order matching, quality holds, and exception workflows.
Pick, Pack & Dispatch
Orchestrate fulfillment workflows, carrier handoffs, shipment status, and customer-facing delivery visibility.
Returns Management
Manage structured RMA workflows including condition assessment, disposition, approvals, replacement, and credit-related processes.
Replenishment Triggers
Generate alerts or downstream purchase/replenishment requests when inventory reaches configured thresholds.
Inventory Analytics
Provide dashboards for stock movement, aging, fill rates, fulfillment performance, returns, and other operational indicators.
Connect confirmed demand to production workflows and milestone visibility while allowing ERP and MES platforms to remain authoritative for detailed manufacturing execution where appropriate.
Addresses: Disconnected planning tools · Manual scheduling · Missed delivery windows · Opaque production status
Work Order Initiation
Create or synchronize production work records from confirmed demand with product, routing, priority, and relevant order context.
Capacity & Schedule Visibility
Surface planning information and coordinate scheduling decisions using integrated resource, capacity, and calendar data.
Production Milestones
Track configurable stage gates and make production progress visible to authorized sales, service, and operational teams.
Quality Checkpoints
Coordinate quality holds, pass/fail decisions, non-conformance records, supporting evidence, and escalation workflows.
Delivery Coordination
Trigger downstream logistics and customer communication workflows when approved production milestones are completed.
Operational Dashboards
Provide visibility into work in progress, backlog, completion status, exceptions, and delivery risk.
Manage the post-sale service lifecycle from warranty registration and customer cases through field-service coordination, claims, SLA monitoring, and service analytics.
Addresses: Disconnected warranty systems · Manual claim triage · Untracked field visits · Fragmented service history
Warranty Registration
Create or synchronize warranty coverage based on shipment, installation, activation, product, and coverage rules.
Case Management
Manage structured intake, triage, SLA tracking, escalation, and product/order context.
Field Service Coordination
Coordinate service work, technician scheduling, territories, skills, and mobile execution where Salesforce Field Service is licensed and selected.
Claim Processing
Manage approvals, parts replacement, claim status, credits, and related finance-system interactions.
SLA Monitoring
Track service commitments, breach risk, escalations, and performance by customer, product, or asset.
Service Analytics
Dashboards covering case volume, resolution time, first-contact resolution, and warranty claim rates.
Account & Pipeline Lookup
Answers any question about a customer's deals, agreements, and orders in flight, with stock issues surfaced automatically.
Order Activation with Guardrails
Activates orders on request, but checks for unsigned agreements and unresolved dependencies before anything changes — and always asks for confirmation.
Cross-Price-Book Comparison
Compares pricing across every active price book and explains discrepancies in plain language.
Sales Performance Insight
Surfaces top and bottom performing products company-wide, with practical suggestions for improving underperformers.
Automated root-cause triage for production line exceptions — from the moment a line stops itself through a supervisor-approved corrective action.
Eliminates: Manual multi-system root-cause investigation · Disconnected quality and batch history · Untracked calibration and material data · Unapproved corrective actions
Automatic Exception Capture
Captures the alert payload, batch, and material lot the instant a line stops — no manual data entry.
Multi-System Root Cause Analysis
Cross-checks batch records, quality history, and statistical process control trends to classify the root cause with a confidence score.
Evidence-Backed CAPA Drafting
Writes up both immediate corrective and longer-term preventive actions, backed by the specific evidence behind the finding.
Supervisor Approval Gate
Nothing proceeds without the maintenance supervisor's review — approve, or send back for further clarification.
Complete post-sale service management — from warranty registration through case management, field service dispatch, and claim settlement.
Eliminates: Disconnected warranty systems · Manual claim triage · Untracked field visits · Fragmented service history
Warranty Registration
Automated warranty creation on product shipment — with coverage rules, start dates, and expiry alerts.
Case Management
Structured intake, triage, SLA tracking, and escalation — with full product and order history in context.
Field Service Dispatch
Work order scheduling for field technicians with territory routing, skill matching, and mobile access.
Claim Processing
Approval workflows, parts replacement tracking, and credit note generation — settled without a manual back-and-forth.
Quality Pattern Detection
Flags recurring defects across multiple assets automatically and recommends escalation the moment a case is linked to an asset — before anyone opens a ticket.
Manage the multi-operator and multi-vendor deployment lifecycle from qualification through RF planning, site readiness, vendor coordination, dependencies, and phased go-live.
Addresses: Fragmented RF planning · Missed site-readiness milestones · Uncoordinated vendor/SI execution · Manual status tracking · Lost approval chains
Multi-Operator Deployment Governance
Manage operator participation, operator-specific requirements, approvals, dependencies, and phased go-live status within a common deployment program.
RF Planning & Site Readiness Governance
Coordinate RF-design milestones, drawings, site surveys, access, permits, readiness dependencies, and approval gates while linking specialist RF tools and documents where required.
Multi-Vendor & SI Work Package Management
Assign scopes and work packages across vendors and system integrators with ownership, dependencies, milestones, evidence, and escalation.
Manage the technical and operational onboarding of multiple mobile network operators into shared infrastructure or enterprise coverage programs.
Addresses: Manual operator participation tracking · Unclear commitments · Undocumented compatibility decisions · Uncontrolled interoperability testing · Acceptance delays
Operator Participation Registry & Commitments
Track operator engagement, participation status, technical requirements, commercial/SLA commitments, and approvals.
Interoperability Test Management
Manage test cases, evidence, results, waivers, compatibility records, and certification status.
Operator Acceptance Orchestration
Provide operator-specific review and acceptance workflows, allowing open items to be resolved before formal sign-off.
Validate technical readiness and operational acceptance through structured commissioning, ATP execution, KPI validation, punch-list resolution, and multi-stakeholder sign-off.
Addresses: Ad-hoc commissioning checklists · Operator-specific ATP requirements not separately tracked · Manual punch list · Unclear defect ownership · Missed KPI validation
ATP & KPI Validation Workflows
Use standardized role-based acceptance templates with configurable KPI validation and supporting evidence.
Punch List & Defect Resolution
Capture issues with severity, ownership, target dates, evidence, SLA timers, remediation status, and closure verification.
Multi-Stakeholder Acceptance Gates
Coordinate staged approval across the vendor, SI, operator, venue, and other required stakeholders.
Closeout Package Governance
Track as-built documentation, test evidence, approvals, acceptance records, and required handover artifacts.
Extend governance beyond deployment into operational incidents, SLA performance, change management, upgrades, and interoperability re-validation.
Addresses: Untracked SLA risk · Unclear multi-party incident ownership · Weak change-impact visibility · Compatibility risks · Incomplete Upgrade governance
Multi-Operator SLA Dashboards
Monitor operator-specific service metrics, incident trends, response performance, resolution status, and SLA risk.
Incident Categorization & Multi-Party Ownership
Route incidents based on impact, service, operator, vendor, and contractual responsibility.
Change & Upgrade Governance
Manage change requests, impact analysis, compatibility validation, approvals, deployment controls, and rollback evidence.
Interoperability Re-Validation
Trigger required interoperability or regression validation when equipment, software, or configuration changes.
Centralize enquiries from websites, property portals, messaging channels, walk-ins, campaigns, and channel partners into a governed Salesforce pipeline.
Addresses: Duplicate leads · Missed follow-ups · Channel partner conflicts · Unrouted enquiries · Weak source attribution
Multi-Channel Lead Capture
Capture enquiries from configured portals, websites, campaigns, messaging channels, walk-ins, and partner sources through supported integrations, with deduplication and attribution.
Channel Partner Allocation
Route leads using configurable project, territory, partner, and source rules while maintaining attribution and conflict controls.
Lead Scoring & Prioritization
Prioritize prospects using configurable criteria such as budget, property preference, location, timeline, and engagement activity.
Automated Follow-Up
Trigger tasks, approved messages, email journeys, reminders, and escalation according to lead status and response activity.
Source ROI Reporting
Connect portal, campaign, and partner attribution with downstream opportunities and bookings.
Sales Performance Visibility
Track activity, response times, conversions, pipeline velocity, and performance by salesperson, team, or project.
Manage project and unit information, availability, pricing, allocation, and channel-partner visibility while integrating with finance and property systems where required.
Addresses: Spreadsheet-based Unit availability · Over-allocations risk · Pricing inconsistencies · Limited partner visibility
Project & Unit Inventory
Maintain structured project, tower, floor, unit, type, area, status, and commercial attributes for search, filtering, and workflow use.
Availability & Blocking
Control available, held, blocked, booked, and released statuses with configurable hold and release rules.
Pricing Rules & Cost Sheets
Apply governed pricing components, floor/view premiums, inventory-specific pricing, promotions, and approval rules.
Channel Partner Portal
Provide authorized partners with selected inventory and transaction visibility through Experience Cloud where licensed and configured.
Bulk Launch Configuration
Support phased unit releases, controlled activation, batch pricing changes, and allocation windows.
Inventory Analytics
Track availability, absorption, aging inventory, conversion, and revenue-related indicators by project.
Coordinate expression of interest, booking, documentation, payment schedules, agreements, demand communication, and collection visibility.
Addresses: Manual payment schedules · Delayed demand communication · Unsigned agreements · Missed milestones · Fragmented Legal documentation
EOI-to-Booking Conversion
Guide the booking process with unit validation, customer details, token/deposit capture, and payment-schedule creation.
Demand Communication
Generate milestone-driven demand communications with review, delivery tracking, and escalation for overdue amounts.
Agreement Drafting & E-Signature
Populate approved agreement templates using Salesforce data and integrate with supported eSignature or contract-lifecycle platforms.
Construction-Linked Payment Plans
Relate payment schedules to approved construction or commercial milestones and initiate appropriate downstream workflows.
Payment Collection Tracking
Surface payment and collection status using Salesforce records or integrated finance-system information.
Escalation & Penalty Workflows
Apply configured contractual rules for delayed payments with appropriate approval and finance controls.
Manage post-booking communication, site visits, inspections, snagging, possession, handover, defect-liability workflows, and customer feedback.
Addresses: Repeated manual status enquiries · Untracked site visits · Paper-based snagging · Delayed possession and handover
Site Visit Scheduling & Tracking
Coordinate booking, confirmation, attendance, follow-up, and related customer interactions.
Construction Update Notifications
Send approved milestone updates through configured customer communication channels.
Pre-Possession Inspection
Use structured walkthrough checklists for defect capture, evidence, ownership, remediation, and closure.
Possession & Handover Orchestration
Manage document completion, approvals, key release, handover, and customer sign-off.
Defect Liability Management
Track post-handover defects, service commitments, technician activities, and closure.
Customer Satisfaction
Trigger surveys at configured lifecycle stages and connect feedback to customer and project records.
Lead Engagement Agent
A governed AI-assisted agent can engage prospects through approved digital channels, answer property-related questions using authorized data, capture qualification information, create or update Salesforce records, and transfer qualified prospects to the appropriate salesperson or broker with conversation context.
Guided Interest Capture
Asks the right qualifying questions — budget, timeline, property type, financing status — in a natural conversation.
Automatic Lead Creation
Creates a fully populated lead record in Salesforce the moment a conversation qualifies, with every answer captured as structured data.
Instant Agent Handoff
Routes the qualified lead to the right broker or agent immediately, with the full conversation attached for context.
Manage the student acquisition lifecycle from initial enquiry through application, assessment, offer, acceptance, and enrolment.
Addresses: Spreadsheet-based enquiry tracking · Uneven counsellor allocation · Limited application visibility · Manual student-conversion activities
Multi-Channel Enquiry Capture
Capture and deduplicate enquiries from approved websites, events, agents, campaigns, social channels, and messaging sources.
Lead Assignment
Distribute enquiries using configurable workload, geography, program, intake, or counselor rules.
Application Lifecycle Management
Track submission, document verification, assessment, offer, acceptance, and seat confirmation through a structured workflow.
Guided Student Conversion
Create or update required student, guardian, application, program, fee, and relationship records through controlled automation.
Admissions Reporting
Provide funnel, source, counselor, program, intake, and conversion dashboards.
Coordinate onboarding, relationships, program allocation, progress milestones, activities, and engagement while integrating with SIS and learning platforms where appropriate.
Addresses: Disconnected onboarding · Scattered relationship information · Limited progress visibility · Manual activity administration
Student Onboarding
Track identity, orientation, program allocation, timetable, induction, and other configured onboarding activities.
Parent & Guardian Relationship Management
Maintain authorized family and guardian relationships with appropriate privacy and access controls.
Academic Progress Tracking
Surface program or module milestones from Salesforce-managed or integrated academic information.
Activities & Participation
Track configured clubs, activities, attendance, achievements, approvals, and engagement information.
Student 360 View
Provide authorized staff with consolidated relevant engagement, service, and academic context.
Coordinate fee visibility, schedules, invoicing status, payment tracking, reconciliation, and reporting while integrating with institutional finance systems where required.
Addresses: External fee schedules · Manual invoicing handoffs · Limited pre-enrolment visibility · Off-system reconciliation
Fee Preview
Provide approved indicative program-fee information during enquiry or application.
Fee Schedule Configuration
Define fee plans by program, batch, intake, category, and approved installment structure.
Invoice & Payment Tracking
Create or synchronize invoice schedules and payment status according to the selected finance architecture.
Receipt & Reconciliation
Surface payment confirmations and support controlled reconciliation workflows.
Finance Reporting
Provide fee status, aging, collection, and exception dashboards.
Manage faculty recruitment, candidate progression, onboarding, profile information, and teaching or program assignments.
Addresses: Off-CRM candidate tracking · Ad hoc interview stages · Missed onboarding actions · Disconnected faculty assignments
Faculty Recruitment Pipeline
Track candidates through review, interview, offer, acceptance, and hiring stages.
Faculty Profile Management
Maintain authorized profile, qualification, contact, and assignment information.
Faculty Onboarding Automation
Create tasks, approvals, notifications, and downstream handoffs when a faculty candidate is hired.
Assignment Visibility
Connect faculty members to programs, courses, subjects, or other configured responsibilities.
An AI-powered assistant embedded directly in the Salesforce workflow — instantly summarizing student records, generating performance insights, and guiding staff through multi-step tasks like meeting scheduling, all without leaving the chat window or record page.
Eliminates: Manual review across multiple related student records · Time spent compiling subject-by-subject performance by hand · Meeting coordination and follow-up handled outside Salesforce
Student Success Assistant
A governed AI assistant can summarize authorized student information, surface relevant performance and engagement context, help staff prepare follow-up actions, and guide approved administrative tasks without requiring users to manually assemble information from multiple records.
AI Performance Summary
Generates a concise, grade-inclusive summary of a student's performance across subjects on demand, right from the record page.
Guided Meeting Scheduling
Walks staff through selecting a meeting purpose, setting a date, and confirming the recipient — then sends the confirmation email automatically.
End-to-end loan origination support — from application intake and document verification through credit decisioning and closing.
Eliminates: Manual document collection · Disconnected credit bureau lookups · Untracked underwriting exceptions · Delayed closing coordination
Application Intake & Document Verification
Captures applicant and financial data, checks required documentation, and flags missing items automatically.
Credit & Income Verification
Pulls credit bureau data and verifies income and employment against underwriting guidelines.
Underwriting Decision Support
Applies lending policy rules and produces a recommended decision with the supporting rationale.
Officer Approval & Closing
Routes every file to a loan officer for sign-off, then triggers closing tasks and borrower notifications automatically.
Automated KYC (Know Your Customer) and AML (Anti-Money Laundering) screening for new commercial accounts — from entity registration through beneficial-owner resolution and risk scoring.
Eliminates: Eliminates: Owner-by-owner manual screening · Disconnected sanctions and PEP checks · Untracked nested-entity ownership · Delayed onboarding sign-off
Entity & Ownership Resolution
Automatically maps every beneficial owner, including nested entities, down to their underlying principals.
Sanctions & PEP Screening
Screens every owner against OFAC and Politically Exposed Person databases, with adverse media checks included.
Risk Scoring & Assessment
Generates a full Customer Risk Assessment with a calculated score and the evidence behind it.
Officer Sign-Off Workflow
Routes every file — clean or flagged — to a compliance officer for approval, escalation, or additional documentation.
End-to-end loan origination support — from application intake and document verification through credit decisioning and closing.
Eliminates: Manual document collection · Disconnected credit bureau lookups · Untracked underwriting exceptions · Delayed closing coordination
Application Intake & Document Verification
Captures applicant and financial data, checks required documentation, and flags missing items automatically.
Credit & Income Verification
Pulls credit bureau data and verifies income and employment against underwriting guidelines.
Underwriting Decision Support
Applies lending policy rules and produces a recommended decision with the supporting rationale.
Officer Approval & Closing
Routes every file to a loan officer for sign-off, then triggers closing tasks and borrower notifications automatically.
Automated adverse event triage and safety signal detection — from intake through a physician-signed regulatory report.
Eliminates: Manual case-by-case signal review · Disconnected internal and FDA safety databases · Untracked reporting deadlines · Unsigned regulatory submissions
Adverse Event Coding
Applies standardized medical coding to every incoming case automatically.
Cross-Database Signal Detection
Checks internal safety history and FDA adverse event records, then scores the strength of the signal.
Reporting Obligation Check
Determines whether an expedited regulatory report is required and drafts the case narrative.
Physician E-Signature Gate
Nothing is submitted without a licensed physician's review and signature — a compliance requirement with no exceptions.
End-to-end prior authorization handling for payer/provider requests — from clinical history retrieval through submission and appeal.
Eliminates: Manual payer portal submissions · Disconnected clinical and formulary data · Untracked appeal deadlines · Delayed patient care
Clinical History Retrieval
Pulls relevant clinical history directly from the electronic health record system.
Formulary & Step Therapy Validation
Confirms payer coverage rules and verifies documented step therapy trials before submission.
Automated Submission
Drafts and submits the authorization request directly to the payer portal.
Physician-Gated Appeals
Auto-drafts a fully substantiated appeal on denial, but holds it for mandatory physician review and sign-off before it moves.
Automated adverse event triage and safety signal detection — from intake through a physician-signed regulatory report.
Eliminates: Manual case-by-case signal review · Disconnected internal and FDA safety databases · Untracked reporting deadlines · Unsigned regulatory submissions
Adverse Event Coding
Applies standardized medical coding to every incoming case automatically.
Cross-Database Signal Detection
Checks internal safety history and FDA adverse event records, then scores the strength of the signal.
Reporting Obligation Check
Determines whether an expedited regulatory report is required and drafts the case narrative.
Physician E-Signature Gate
Nothing is submitted without a licensed physician's review and signature — a compliance requirement with no exceptions.
Beyond the four core KONFIGRD™ accelerators, Minuscule is developing agentic solution patterns for Financial Services and Healthcare & Life Sciences.
These are customer-specific solution patterns rather than blanket claims of out-of-the-box regulatory compliance. Implementations require approved data sources, appropriate Salesforce and third-party licensing, security and privacy controls, human oversight, integration validation, and applicable legal, compliance, and regulatory review.
Relationship Intelligence — Help authorized relationship teams consolidate customer interactions, opportunities, service activity, and relationship context to identify relevant follow-up actions.
Client Onboarding & Compliance — Coordinate document collection, beneficial-owner information, KYC/AML screening integrations, risk-assessment evidence, exceptions, and compliance-officer review. Screening and regulatory decisions remain subject to approved data sources, institutional policy, and human oversight.
Lending Operations — Coordinate application intake, document verification, credit and income data integration, underwriting workflows, exceptions, and closing activities. AI can assist with summarization and decision support while final credit decisions remain governed by institutional policies and required human approval.
Compliance & Reporting — Support evidence collection, controlled drafting, review workflows, audit history, and regulatory-reporting preparation within validated customer processes.
Utilization Management — Coordinate prior-authorization workflows, clinical-document retrieval, payer-rule checks, submission preparation, status tracking, and appeals while maintaining appropriate clinical and payer controls.
Drug Safety & Pharmacovigilance — Support adverse-event intake, coding assistance, case summarization, signal-review workflows, reporting-deadline tracking, and draft regulatory narratives within the customer's validated pharmacovigilance processes.
KONFIGRD™ provides the industry starting point, but enterprise transformation rarely stops with an accelerator. Minuscule Technologies can support the journey from discovery and solution mapping through configuration, integration, validation, deployment, optimization, and ongoing managed services.
A typical engagement begins with a Discovery & Fit Assessment to understand your Salesforce environment, business priorities, selected KONFIGRD™ modules, integrations, data, security, and licensing requirements. We then map your requirements against the accelerator baseline, identify what can be configured, determine where extensions or integrations are required, validate the solution through testing and user acceptance, and support production deployment and handover.
As requirements evolve, the foundation can be extended with additional modules, enterprise integrations, Agentforce, Data Cloud, analytics, portals, and managed services.
Fit assessment to understand Salesforce environment, priorities, data & licensing.
Map requirements against accelerator baseline and identify extension needs.
Configure industry baseline, develop custom logic and connect enterprise APIs.
Validate solution through rigorous testing, security checks, and user acceptance.
Execute structured cutover planning, data loading, and production handover.
Continuous optimization, managed services, and Data Cloud / Agentforce scale.
Available as standalone engagements or in combination with KONFIGRD™ modules. Scope and commercial terms are defined for each engagement.
Apex, Lightning Web Components, Flow, validation, security, and other Salesforce extensions for requirements beyond the accelerator baseline.
Data assessment, mapping, cleansing, deduplication, transformation, loading, reconciliation, and structured cutover planning.
API-led and middleware-based integration with ERP, finance, MES, WMS, SIS, portals, network platforms, data platforms, and other enterprise systems.
Agent design, actions, prompts, guardrails, human handoffs, security, testing, and integration with governed enterprise data.
Customer journeys, segmentation, campaigns, automation, personalization, consent, and integration with Sales and Service Cloud.
Data ingestion, identity resolution, unified profiles, calculated insights, segmentation, activation, and Salesforce ecosystem integration.
Operational and executive dashboards across pipeline, inventory, production, service, SLA, customer, and other business outcomes.
Enterprise data integration, transformation, synchronization, migration, and data-quality workflows.
Ongoing Salesforce administration, monitoring, enhancements, release support, incident resolution, and optimization under an agreed service model.
Source control, CI/CD, environment strategy, automated deployment, testing integration, release governance, and rollback planning.
Product, pricing, quoting, contracts, orders, billing, and revenue-lifecycle configuration based on selected Salesforce products and licensing.
Secure customer, partner, dealer, supplier, and stakeholder portals with self-service workflows and governed Salesforce data access.
Implement and integrate DocuSign CLM and eSignature with Salesforce to support document generation, contract intake, review, approval, negotiation, version management, signature, agreement status, repository processes, obligations, and renewal workflows.
Integrate Salesforce with SharePoint and Microsoft 365 for enterprise document management and collaboration, including structured storage, metadata synchronization, retrieval, controlled access, approval workflows, and related Microsoft automation services.
KONFIGRD™ is designed to reduce blank-canvas implementation effort, but every customer environment is different. A fit assessment determines which requirements can use the accelerator baseline, which need customer-specific configuration, and which require custom development, integration, migration, or additional products.
A KONFIGRD™ engagement can include configuration of selected accelerator components, object and field setup, workflow and Flow activation, dashboards, permission configuration, deployment support, and structured handover. Exact scope is documented in the engagement statement of work.
Requirements beyond the accelerator baseline - including Apex, Lightning Web Components, specialized interfaces, complex automation, or other custom capabilities are identified during the fit assessment and scoped accordingly.
Historical migration, complex data remediation, third-party interfaces, middleware, external-system changes, and partner/vendor dependencies are scoped according to customer requirements.
Required Salesforce products and licenses depend on the capabilities selected. Sales Cloud, Service Cloud, Field Service, Experience Cloud, Revenue Cloud, Data Cloud, Agentforce, Marketing Cloud, or other Salesforce products may be required depending on the solution.
DocuSign, Microsoft, middleware, messaging platforms, data providers, eSignature products, and other third-party services may require separate subscriptions or licenses.
Remote and on-site delivery options can be provided. Any applicable travel or on-site costs are agreed as part of the engagement.
Minuscule combines Salesforce engineering, industry accelerators, enterprise integration, AI capabilities, and ongoing delivery ownership under one engagement model.
Our engineering-led approach brings architecture, configuration, development, integration, QA, deployment, and support together, while KONFIGRD™ provides reusable industry IP that reduces blank-canvas implementation effort.
Where AI creates measurable value, Minuscule can incorporate Agentforce, governed enterprise data, automation, and human-in-the-loop workflows into the solution architecture. We also recognize that Salesforce operates within a broader enterprise landscape, so our approach connects Salesforce with ERP, operational, data, document, collaboration, and industry platforms rather than treating CRM as an isolated application.
Start with a proven industry foundation rather than a blank canvas.
Tell us where your Salesforce program needs to move faster. We'll review your current environment, business priorities, and industry requirements, identify where KONFIGRD™ can provide a head start, and recommend the right next step.
